A useful answer starts with the right details
Whether you are choosing a device, planning a business purchase or following up on an order, use the guide below to prepare an enquiry that can be handled clearly.
Choosing a product
Tell us what you want to do, the apps or accessories you use and the models you are considering. Include your preferred screen size, storage and budget if you have them. For accessories, provide the exact model of the device they will connect to. This helps narrow the choice without assuming that a similar-looking product is compatible.
Order and payment enquiries
For an existing order, include the order number and a brief description of the question. For a payment enquiry, the provider's transaction reference can be useful. Never include a full card number, card security code, bank password or one-time code. The preview does not collect payments or create live orders.
Business purchases
Prepare the approximate device quantity, users' roles, required software, target purchase date and delivery locations. If you need a specific invoicing process or device-management arrangement, include it in the brief. Quote validity, stock reservation and credit terms must be agreed before a business order proceeds.
Device and delivery issues
For a device issue, note the model and symptoms and keep your proof of purchase available. For a delivery issue, include the order and tracking numbers if available. Remove personal information from screenshots before sharing them. Apple's official support resources are also available for device-specific help.
Contact Apple Market on WhatsApp
Message Apple Market on +27 71 493 3579 for help choosing a product or preparing a business enquiry. Include the model or SKU you are considering. Keep passwords, card details and one-time codes private. Email, physical address and opening hours will be added once confirmed.